Returns

Returns

Please email us at returns@pepespizzaovens.com if you would like a refund. You can also call us at (817) 349-2928. Please see below about specific information for returns. 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it WHEN SIGNING FOR DELIVERY.  If your item(s) do arrive damaged, PLEASE SEND PHOTOS to returns@pepespizzaovens.com and we will start the process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a 3% of purchase administration fee, whether or not your order has shipped.

If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

Refunds will only be issued to the original credit card that you use when placing your order.

Refunds will ONLY be considered within 14 days of purchase.

Refunds are extended up to 30 days during Christmas time (December 15-Decemeber 31.

Please allow up to 10 days for refund to be realized.

Exchanges

We accept exchanges on defective and non defective products.